Whether you're ready to book a trek or have questions about our tours, we're here to help. Our team responds quickly to all inquiries and we're happy to customize itineraries to match your interests, fitness level, and schedule. Many of our client testimonials examples mention how helpful and responsive we are during the planning process—we want to make sure you have all the information you need to feel confident about your Sapa adventure.
We typically respond to inquiries within 24 hours, often much faster. Don't hesitate to reach out with any questions, no matter how small. From gear recommendations to dietary requirements to special requests, we're here to ensure your trek exceeds expectations.
Tổ 3 phường Ô Quý Hồ, Sapa, Lào Cai, 31100, Vietnam
Monday - Sunday: 7:00 AM - 9:00 PM
We're available 7 days a week to help plan your adventure
We recommend booking at least 2-3 days in advance, especially during peak season (September-November and March-May). However, we can often accommodate last-minute bookings if guides are available. Contact us to check availability for your preferred dates.
All tours include an experienced local guide, entrance fees, and transportation from Sapa town. Multi-day treks include accommodation, all meals, and camping equipment if needed. Specific inclusions vary by tour—check individual tour pages or ask us for details.
We offer treks for all fitness levels. Day treks like Cat Cat Village are suitable for most people with basic fitness. Multi-day treks and the Fansipan summit require good fitness and some hiking experience. Contact us to discuss which trek matches your abilities.
Essential items include comfortable hiking shoes, sun protection, water bottle, rain jacket, and camera. We'll provide a detailed packing list when you book. For multi-day treks, we can arrange porter services if you prefer to travel light.
Absolutely! We're happy to customize itineraries based on your interests, fitness level, time constraints, and special requests. Whether you want to focus on photography, cultural immersion, or specific villages, we can create a personalized experience.
We offer flexible cancellation for weather-related issues. For other cancellations, we provide full refunds if cancelled more than 48 hours before the trek. Contact us for our complete cancellation and refund policy.